Help
Support.
Last updated: August 25, 2026
Email support@choosemirror.com and a person will answer. We reply within one business day. The answers below cover the questions we get most.
01Contact us
For anything about your account, a brokerage connection, a charge, or the app: support@choosemirror.com. Include the email address on your Mirror account so we can find you.
In the app, the same address is on the Account screen.
02Signing in
Mirror signs you in with a one-time code sent to your email address; there is no password to forget. If the code does not arrive within a minute, check your spam folder and confirm the address was typed correctly, then request a new one. If it still does not arrive, email us from the address you are trying to use.
03Connecting a brokerage
Mirror never holds your money: your investments stay in your own brokerage account, in your name. When you connect a brokerage, you sign in either on your brokerage's own site or on your device; your brokerage password is never stored on Mirror's servers.
If a connection fails or drops, disconnect it from the Account screen and connect again. Reading holdings and placing trades are separate permissions at most brokerages, and a brokerage can grant one without the other; the app tells you what a connection can do. If your brokerage is not listed, choose it from the "find your brokerage" list so we know you want it.
04Automated trading
Placing trades in someone else's account is a regulated activity in the United States. A subsidiary of Sonar Social, Inc. is registering with the Securities and Exchange Commission so that Mirror can do this properly. Automated order placement is switched on when, and only if, that registration is complete; until then Mirror tracks the disclosures and shows you what each portfolio holds and trades. See the disclaimer for the full statement.
05Subscriptions and refunds
Bought in the app: subscriptions purchased through the App Store or Google Play are billed and managed by Apple or Google. Cancel or change a plan in your device's subscription settings; refund requests for those purchases go through Apple or Google under their policies. Cancelling stops the next renewal; access continues to the end of the paid period.
Bought on this site: founding and early-access memberships were sold here and are covered by the refund promises in the Terms & Conditions. Email us to claim one.
06Deleting your account and data
You can delete your Mirror account from the Account screen in the app, or by emailing support@choosemirror.com from the address on the account. Deletion removes your account, your brokerage connections and the data we hold about you, as described in the privacy policy. It does not touch your brokerage account or the holdings in it.